Olympiad - SilverZone


Terms & Conditions

Welcome to SilverZone! By using our site or apps, you agree to the following terms: 1. Registration and Subscription: Registration is free and allows access to various features. By registering, you permit us to include your email in our newsletter subscription and send regular email newsletters and promotional emails to your registered email ID and mobile number. 2. Content Usage: The content, including digital products, available on our site/app is copyrighted and should not be copied, republished, reproduced, uploaded, posted, transmitted, or distributed in any manner. 3. Responsibility for Digital Content: When purchasing digital content, it is your responsibility to ensure it meets your requirements and that your device meets the necessary specifications. We do not offer refunds for cases where restrictions were not realized, or system specifications were not checked. 4. Offer Changes and Promotions: We reserve the right to change or discontinue digital content or other products and services at any time. Promotional discounts and special offers are subject to change and availability. 5. User Conduct: Please refrain from posting objectionable messages. We reserve the right to remove or edit content violating our guidelines.


Cancellation and Refund Policy

Thank you for choosing SilverZone. Please review our cancellation and refund policy:

  1. Purchase Finality: All purchases and payments made are final and non-refundable, except as explicitly stated during ongoing marketing promotions.
  2. Evaluation Through Free Trial: Users can evaluate our services through free trial chapters provided on the Website and Mobile Apps.
  3. Package Validity: All packages are valid until the end of the current academic session, i.e., 31st March 2023. No refund will be provided for discontinuation before this session's end, especially if any content in the package has been consumed.
  4. Refund Process: If eligible for a refund, it will be processed within 14 (fourteen) business days of receiving a cancellation request.
  5. E-Book Refund Process: If eligible for a refund, it will be processed within 2 (two) business days of receiving a cancellation request.

Shipping Policy

Thank you for choosing SilverZone for your shopping needs. Our Shipping Policy outlines our shipping procedures and what you can anticipate when placing an order with us.

  1. Order Processing: We aim to process orders promptly, typically within 2-4 business days following payment confirmation. Please be aware that during peak seasons or promotional periods, processing times may vary, but rest assured, we are committed to expediting your orders.
  2. Shipping Methods:At SilverZone, we provide both standard and expedited shipping options to cater to your preferences. The available shipping methods and estimated delivery times will be clearly presented during the checkout process.
  3. Shipping Charges: Shipping costs are determined based on the chosen shipping method, your delivery destination, and the weight/size of the items within your order. You'll be able to review the shipping charges before finalizing your purchase during the checkout process.
  4. Delivery Time: Delivery times can vary depending on the shipping method you select and your location. Our standard shipping typically takes approximately 10-15 business days, while expedited shipping ensures delivery within 7-10 business days.
  5. Order Tracking: Once your order is dispatched, you'll receive a tracking number via SMS and/or email, allowing you to monitor the progress of your package as it makes its way to you.
  6. Undeliverable Packages:In the event a package cannot be delivered due to inaccurate shipping details provided by the customer, it may be returned to us. In such cases, additional shipping charges may apply if you'd like us to re-ship the package.
  7. International Shipping:For our valued international customers, we offer shipping to destinations beyond our borders. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please be aware that international shipping may take up to 10-15 business days for delivery, depending on your location. We appreciate your understanding and look forward to serving you worldwide.

Exchange Policy

We want to ensure you're satisfied with your purchases. Here's our Exchange Policy to assist you in the event of an exchange.

  1. Eligibility for Exchange: We accept exchanges within 7 days from the date of purchase. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
  2. Process for Exchange: To request an exchange, please contact our customer support team at 011-69114100 within the specified exchange period. Provide your order details and reason for the exchange.
  3. Exchange Procedure: If your exchange is approved, we will provide instructions for returning the item. You will be responsible for shipping the item back to us. Once we receive the item and validate its condition, we will process the exchange.
  4. Exchange Restrictions: We do not accept exchanges for personalized or custom-made items, perishable goods, intimate or sanitary products, and gift cards.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2 days of receiving the product for assistance. We will arrange for a replacement or refund as appropriate.
  6. Refunds for Exchange: If the exchanged item has a lower value than the original item, the price difference will be refunded to the original payment method. If the exchanged item is of higher value, you will be required to pay the difference.